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Questions

Do Nolii products have a guarantee?

Yes! We’re proud to say that all Nolii products are made to the highest possible standard, but also offer a 2 year guarantee if your product performs at anything but this standard. If you are having trouble with a Nolii product within the first two years then just get in touch and we’ll be happy to help.

Are Nolii products MFi certified?

Yes, all of our Lightning-equipped products are officially MFi certified to ensure optimum performance and reliability with all Lightning-equipped Apple products.

Hold on, what is MFi anyway?

MFi (Made for iPod, iPhone, iPad) is Apple’s official stamp of approval to signify that a product meets their strict performance standards.

What if I’m not happy with my Nolii product?

All Nolii products come with a 30-day trial period so if your product isn’t working for you, or if you’ve found a fault with it, just let us know within 30 days and we’ll arrange a free return. Only items purchased directly from weareno​lii​.com will be accepted. Returned items must be in original packaging, including any accessories, manuals, and documentation.

Can I recycle Nolii packaging?

All Nolii packaging is 100% recyclable, so you can do your bit for the environment while enjoying your Nolii products.

Are Nolii products recyclable?

We’re happy to say that many of our products are 100% recyclable. For those that aren’t, we’re currently exploring ways to bridge that gap and ensure that we’re having as small a footprint on the planet as possible. See further FAQs below for more details on specific products.

You can also organise free recycling of Nolii products through Valpak: www​.val​pak​.co​.uk.

Are Nolii products WEEE compliant?

Yes! We take our responsibilities under the Waste Electric or Electronical Equipment directive very seriously and offer a free recycling service for anyone who wishes to recycle their old Nolii products.

When will my order be shipped?

We will ship your order within 1 – 2 business days of receiving it. You will receive an email confirmation with details relating to your order including a tracking number.

I’m outside the EU, will there be additional delivery charges?

We’re proud to offer free shipping and returns on all Nolii products purchased from our website, no matter where you are. However you may be subject to charges imposed by authorities or 3rd parties in your locale which are out of our control. We recommend checking with your local authorities to enquire about any taxes or charges which may apply to you.

Can you provide me a guaranteed delivery date?

While we will always do our best to ensure a timely delivery of your Nolii products, any delays incurred by the carrier following a timely shipping from Nolii are the responsibility of the carrier. Please note that these dates will not include dates a package is held while awaiting a signature or further detail for delivery.

How are Nolii products shipped?

Nolii products are shipped in standard product packaging and further bundled in protective shipping packaging by our fulfillment partners. We’re confident that this represents the safest and most secure method of transport, but if you do have any issues with your delivered Nolii products then please get in touch so we can help.

Have your phone cases been drop tested?

Yes, our Couple Case has been drop tested up to 2 meters meaning it’s a terrific way to protect your phone from daily knocks and drops.

Will Couple Case protect my phone screen?

While the outer lip of Couple Case does provide protection to the phone screen when dropped, we recommend using a quality screen protector for a more robust defence.

Can I remove the Couple Smart Clip from my Couple accessories?

No, the Couple Smart Clip is integrated into all Couple accessories allowing them to be attached safely and securely at all times. 

Is Couple Case recyclable?

Yes, we’re happy to say that Couple Case and its accessories, with the exception of Couple Battery, are 100% recyclable. We are working hard to ensure that all of our products are 100% recyclable and will continue to develop our recycling capabilities moving forward.

Will Couple Case interfere with my phone reception?

Not at all!

Can I still use my regular phone cable and/​or headphones with Couple Case?

Yes! Couple Case allows you full access to the power and headphone inputs for charging, updates and listening to music.

How does the Couple Smart Clip work?

Couple Smart Clip is a simple twist lock for attaching Couple accessories to your Couple Case. Just fit the accessory clip into the Couple Case lock and twist clockwise into a secure locked position. 

Can I remove the Couple Smart Clip from my Couple accessories?

No, the Couple Smart Clip is integrated into all Couple accessories to ensure they are attached safely and securely at all times. 

Are all Couple accessories recyclable?

We’re happy to say that Couple Armband, Wallet, Bike Dock and Car Dock are all 100% recyclable. Unfortunately, Couple Battery is not yet 100% recyclable but we are working hard to make this possible. 

Learn more about our sustainability efforts here.

How do I charge my Couple Battery?

Couple Battery can be charged using one of our USB-C-equipped Bundle Cables, or other MFi certified Lightning cables.

Is Couple Battery MFi certified?

Yes, all of our Lightning products are MFi certified to ensure optimum performance with your apple products.

Are your cables recyclable?

Yes, we’re happy to say that all Nolii cables and accessories, including Bundle and Bundle Base, are 100% recyclable.

Do your cables support data transfer?

Yes, our cables are equipped with the highest-grade wiring which facilitates lightning-fast data transfer speeds.

Do your cables and plugs have fast-charging capabilities?

Yes, our Bundle USB-C cables and Fold plugs are equipped with fast-charge technology to ensure that your products are back in the green in no time. 

Why don’t you have a USB-C to Lightning cable available?

To date, Apple have not made the technology to create MFi certified USB-C to Lightning cables available for production by 3rd parties. We look forward to producing compatible cables once this certification is available.

How can I tell how much battery my power bank has left?

All Nolii power banks feature an LED row which indicates how much charge your power bank has left. That means you can be confident that you’re leaving the house with a fully charged power bank, and can keep track of your power while on the move.

How many times can I charge my power bank?

All Nolii power banks are made with cutting edge lithium polymer batteries which means you can rely on their superior performance and long life. For more details, see the technical specs section of your chosen power bank product page.

Does my Keep allow through-charging and data transfer?

We’re proud to say that Keep USB-C does allow for fast through-charging and data transfer using its two integrated cables. That’s a lot of features packed into such a small device!

However, due to MFi restrictions around the pairing of USB-C and Lightning, we are not currently able to supply Keep Lightning with these same features and ensure a quality which we would be happy with. We’re working on a solution to this as we speak and will keep our website and socials updated with any developments.

Are Nolii power banks air travel safe?

Yes! Nolii power banks can travel with you wherever you go and however you get there, including air travel. To ensure complete compliance with TSA guidelines, we recommend taking your Nolii power bank in your carry-on luggage. That way you’ll be able to keep your devices in the green for when you touch down.